Oliver Consulting LLC

Conflict Management

Conflict is a natural part of our professional lives and being able to successfully manage and navigate workplace conflict is an essential skill for leadership and workplace success. In this highly interactive workshop, participants will learn crucial conflict management skills, including common causes of conflict, identifying conflict styles, dealing with anger and using the ABCs of Agreement. Using a combination of small and large group activities, participants will learn skills to understand and resolve conflict successfully while maintaining relationships and building a more positive workplace. Explore stages of a conflict Identify your different conflict style as well as others’ Understand how skills like communication, empathy and active listening contribute to conflict prevention and resolution Increase confidence while having difficult conversations and resolving conflict Develop strategies to navigate challenging moments in a conversation, meeting or dialogue Leadership Competencies: Conflict Management; Team Building; Interpersonal Skills; Influencing/Negotiating; Problem Solving; Team Building; Oral Communication